Terms of Service

1 Who We Work With

CrewMotive is designed primarily for home-service businesses (for example: handyman, doors and windows, and other similar contractors). You are responsible for determining whether the Site, products, and Services are suitable for your business and compliant with laws and regulations applicable to you.

2 Eligibility and Authority

You represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you use the Site or Services on behalf of a company, you represent that you have authority to bind that company, and "you" includes that company.

3 Purchases, Orders, and Checkout

The Site may allow you to purchase products and/or Services directly. We may refuse, cancel, or limit any Order in our sole discretion, including in cases of suspected fraud, unauthorized transactions, reseller activity, or misuse.

Pricing and Taxes

Prices are displayed in U.S. dollars unless otherwise stated. We may change pricing, packaging, features, or availability at any time. You are responsible for any applicable taxes, fees, duties, or similar governmental assessments.

Payment Authorization

By placing an Order, you authorize CrewMotive to charge the payment method you provide for the total amount including applicable taxes and fees. If your payment method cannot be verified or is invalid, your Order may be suspended or canceled.

Chargebacks and Disputes

You agree to contact us at [email protected] before initiating a chargeback or payment dispute so we can attempt to resolve the issue. If you initiate a chargeback without first contacting us, we may suspend or terminate your access to the Services.

4 Subscriptions and Recurring Billing

If you purchase a subscription-based Service, you authorize recurring billing at the cadence disclosed at checkout (monthly or annually) until you cancel. Subscriptions renew automatically unless canceled prior to the renewal date. Cancellation stops future renewals; it does not retroactively refund amounts already paid, except where required by law.

5 Refunds, Returns, and Cancellations

All sales are final unless otherwise expressly stated in writing by CrewMotive. Because many CrewMotive offerings include digital delivery, software access, setup work, onboarding, configuration, or AI system activation, refunds are not provided once delivery or access begins, except where required by law. If CrewMotive offers a limited refund window for a specific product, the exact terms will be presented at checkout and will control.

6 Delivery, Access, and Service Changes

Digital products and Services may be delivered electronically. Access may depend on third-party tools, carriers, internet availability, and your configurations. We may modify or discontinue any part of the Site or Services at any time, including features, integrations, and supported providers. Where feasible, we will use commercially reasonable efforts to provide notice of material changes.

7 Acceptable Use of the Site

You agree not to:

• Interfere with or disrupt the Site, servers, or networks
• Transmit malware, harmful code, or attempt unauthorized access
• Use the Site for unlawful, fraudulent, deceptive, or misleading activity
• Scrape, spider, or harvest data except as permitted by law or with our written consent

8 Use of Services and Your Responsibilities

You agree to:

• Provide accurate info needed to route calls, texts, chats, and bookings correctly
• Maintain required licenses, permits, and permissions for your operations
• Configure and use Services responsibly
• Keep credentials secure and notify us of suspected unauthorized access

Compliance Responsibility

You are solely responsible for ensuring your use of the Services complies with all laws and regulations applicable to your business and communications, including consent, telemarketing, consumer protection, and privacy laws. CrewMotive does not provide legal advice.

AI-Assisted Outputs

AI-assisted systems may generate outputs that are occasionally incorrect, incomplete, or inappropriate. You are responsible for reviewing scripts, prompts, workflows, and messaging strategy and for monitoring outcomes. CrewMotive is not responsible for business decisions or results arising from your configurations or use of AI-assisted outputs.

9 Text Messaging and Phone Communications

By providing your phone number to CrewMotive, you consent to receive communications from us. These may include service-related messages, support, account notices, and where you have opted in, marketing messages. Some communications may be delivered using automated systems, prerecorded voice, or AI-assisted agents. Message and data rates may apply.

You can opt out of marketing SMS at any time by replying STOP. For help, reply HELP or email [email protected]. Providing your number is not a condition of purchase.

10 Call Recording, Monitoring, and Logs

The Services may support call recording, transcripts, analytics, and logging for quality assurance, training, debugging, and performance. You are responsible for providing any required notices and obtaining any required consents from your customers before using recording or monitoring features, as required by applicable law.

11 Third-Party Services and Integrations

CrewMotive may integrate with third-party tools including CRMs, communication providers, scheduling tools, and AI providers. Third-party services are subject to their own terms and privacy policies. CrewMotive is not responsible for third-party services, outages, acts, omissions, pricing, or policy changes.

12 Intellectual Property

The Site and all content and materials are owned by or licensed to CrewMotive and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our written consent, except for internal business use to evaluate the Services.

If you provide suggestions, ideas, or feedback, you grant CrewMotive a non-exclusive, worldwide, perpetual, royalty-free license to use and incorporate that feedback into our products and Services without compensation to you.

13 Disclaimer of Warranties

14 Limitation of Liability

15 Indemnification

You agree to defend, indemnify, and hold harmless CrewMotive from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or related to: (a) your use of the Site or Services; (b) your configurations, scripts, prompts, campaigns, or communications sent using the Services; (c) your violation of these Terms; (d) your violation of any law or regulation; or (e) your violation of any third-party rights.

16 Suspension and Termination

We may suspend or terminate your access at any time, with or without notice, if we believe you violated these Terms, used the Services in a way that could cause harm, or created legal or compliance risk for CrewMotive or others.

17 Force Majeure

CrewMotive is not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including internet outages, carrier failures, third-party provider outages, power failures, natural disasters, labor disputes, or acts of government.

18 Dispute Resolution, Arbitration, and Class Action Waiver

To the fullest extent permitted by law, you and CrewMotive agree to resolve disputes through binding arbitration on an individual basis, rather than in court, except that either party may seek injunctive or equitable relief in court for misuse of intellectual property or unauthorized access.

No class actions. Any dispute will be brought in your individual capacity only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

19 Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles, except where federal law applies.

20 Changes to These Terms

We may update these Terms from time to time. We will update the "Last updated" date at the top of this page. If you continue to use the Site or Services after the updated Terms are posted, you agree to the updated Terms.

21 Contact Us

CrewMotive
Email: [email protected]

These Terms are provided for general informational purposes and do not constitute legal advice. For legal advice tailored to your business, consult a qualified attorney.