1. Who We Work With
CrewMotive is built for contractors and similar service businesses.
CrewMotive is designed primarily for home-service businesses (for example: handyman, doors and windows, and other similar contractors). You are responsible for determining whether the Site, products, and Services are suitable for your business and compliant with laws and regulations applicable to you.
2. Eligibility and Authority
You must be able to legally agree, and you can bind your company if applicable.
You represent that you are at least 18 years old and have the legal authority to enter into these Terms. If you use the Site or Services on behalf of a company, you represent that you have authority to bind that company, and “you” includes that company.
3. Purchases, Orders, and Checkout
How buying works, what we can refuse, and what you authorize.
The Site may allow you to purchase products and/or Services directly (“Order”). We may refuse, cancel, or limit any Order in our sole discretion, including in cases of suspected fraud, unauthorized transactions, reseller activity, or misuse.
Pricing and taxes
Prices are displayed in U.S. dollars unless otherwise stated. We may change pricing, packaging, features, or availability at any time. You are responsible for any applicable taxes, fees, duties, or similar governmental assessments associated with your Order, excluding taxes based on our income.
Payment authorization
By placing an Order, you authorize CrewMotive (and/or our payment processor) to charge the payment method you provide for the total amount, including any applicable taxes and fees. If your payment method cannot be verified, is invalid, or is not otherwise acceptable, your Order may be suspended or canceled.
Chargebacks and disputes
You agree to contact us at [email protected] before initiating a chargeback or payment dispute so we can attempt to resolve the issue. If you initiate a chargeback or dispute without first contacting us (or if we reasonably determine the dispute is abusive or fraudulent), we may suspend or terminate your access to the Site or Services. You remain responsible for any fees incurred by CrewMotive due to chargebacks or disputes to the maximum extent permitted by law.
4. Subscriptions and Recurring Billing (If Applicable)
Auto-renew rules, cancellation expectations, and non-refundable periods.
If you purchase a subscription-based Service, you authorize recurring billing at the cadence disclosed at checkout (for example, monthly or annually) until you cancel. Subscriptions renew automatically unless canceled prior to the renewal date. Cancellation stops future renewals; it does not retroactively refund amounts already paid, except where required by law or explicitly stated in writing by CrewMotive.
5. Refunds, Returns, and Cancellations
Clear policy: all sales final unless we explicitly say otherwise.
All sales are final unless otherwise expressly stated in writing by CrewMotive. Because many CrewMotive offerings include digital delivery, software access, setup work, onboarding, configuration, or AI system activation, refunds are not provided once delivery or access begins, except where required by law.
If CrewMotive offers a limited refund window for a specific product or Service, the exact terms will be presented at checkout or in a written order form and will control.
6. Delivery, Access, and Service Changes
Digital delivery, dependencies, and our right to evolve the product.
Digital products and Services may be delivered electronically. Access may depend on third-party tools, carriers, internet availability, and your configurations. We may modify or discontinue any part of the Site or Services at any time, including features, integrations, and supported providers. Where feasible, we will use commercially reasonable efforts to provide notice of material changes.
7. Acceptable Use of the Site
Don’t be the reason we need a security team.
- Interfere with or disrupt the Site, servers, or networks.
- Transmit malware, harmful code, or attempt unauthorized access.
- Use the Site for unlawful, fraudulent, deceptive, or misleading activity.
- Scrape, spider, or harvest data except as permitted by law or with our written consent.
8. Use of Services and Your Responsibilities
You’re driving. We’re the engine. Don’t blame the engine for the route.
- Provide accurate info needed to route calls, texts, chats, and bookings correctly.
- Maintain required licenses, permits, and permissions for your operations.
- Configure and use Services responsibly (offers, calendars, follow-ups, messaging).
- Keep credentials secure and notify us of suspected unauthorized access.
Compliance responsibility (telecom, marketing, privacy)
You are solely responsible for ensuring your use of the Services complies with all laws and regulations applicable to your business and communications, including consent, telemarketing, consumer protection, and privacy laws. CrewMotive does not provide legal advice.
AI-assisted outputs; human review
AI-assisted systems may generate or select outputs based on your inputs and configurations and may occasionally be incorrect, incomplete, or inappropriate. You are responsible for reviewing and approving scripts, prompts, workflows, and messaging strategy and for monitoring outcomes. CrewMotive is not responsible for business decisions, customer interactions, or results arising from your configurations or use of AI-assisted outputs.
9. Text Messaging and Phone Communications
Consent, opt-out, and what you’re signing up for.
By providing your phone number to CrewMotive (including via forms, chat, or calls), you consent to receive communications from us and, where applicable, on behalf of our customers you choose to engage with. These communications may include service-related messages, support, account notices, and, where permitted and where you have opted in, marketing messages.
Some communications may be delivered using automated systems, prerecorded voice, or AI-assisted agents. Message and data rates may apply. Message frequency varies based on your interactions.
You can opt out of marketing or promotional SMS at any time by replying STOP. After STOP, we may send one final confirmation message. For help, reply HELP or email [email protected].
Providing your number is not a condition of purchase. Certain service-related messages may still be sent if necessary to provide Services you requested or to meet legal obligations.
You represent that you are the owner or authorized user of any number you provide and that you have authority to provide consent for calls/texts to that number. Carriers are not liable for delayed or undelivered messages.
10. Call Recording, Monitoring, and Logs
We can record/log for quality and performance; you handle legal notice/consent.
The Services may support call recording, transcripts, analytics, and logging for quality assurance, training, debugging, compliance, and performance. You are responsible for providing any required notices and obtaining any required consents from your customers and call participants before using recording or monitoring features, as required by applicable law.
11. Third-Party Services and Integrations
If a carrier or integration breaks, we can’t duct-tape the internet.
CrewMotive may integrate with or rely on third-party tools (including CRMs, communication providers, scheduling tools, and AI providers) to deliver the Services. Third-party services are subject to their own terms and privacy policies. CrewMotive is not responsible for third-party services, outages, acts, omissions, pricing, or policy changes. Your use of third-party services is at your own risk.
12. Intellectual Property
Our content stays ours. Use it only as allowed.
The Site and all content and materials (including text, graphics, logos, layouts, and software) are owned by or licensed to CrewMotive and protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our written consent, except for internal business use to evaluate the Services.
If you provide suggestions, ideas, or feedback, you grant CrewMotive a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate that feedback into our products and Services without compensation to you.
13. Disclaimer of Warranties
We provide the Services “as is” and “as available.”
THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREWMOTIVE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED. YOU ASSUME ALL RISK FROM YOUR USE OF THE SITE AND SERVICES.
14. Limitation of Liability
Our liability is capped. Period.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL CREWMOTIVE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, CREWMOTIVE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO CREWMOTIVE FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
15. Indemnification
If your use causes a mess, you clean it up.
You agree to defend, indemnify, and hold harmless CrewMotive from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site or Services; (b) your configurations, scripts, prompts, campaigns, or communications sent using the Services; (c) your violation of these Terms; (d) your violation of any law or regulation; or (e) your violation of any third-party rights.
16. Suspension and Termination
We can shut down access if you create risk or violate Terms.
We may suspend or terminate your access at any time, with or without notice, if we believe you violated these Terms, used the Services in a way that could cause harm, or created legal/compliance risk for CrewMotive or others. Sections that should survive termination will survive.
17. Force Majeure
Outages happen. We can’t fight weather, carriers, or the internet.
CrewMotive is not responsible for delays, interruptions, or failures caused by events beyond our reasonable control, including internet outages, carrier failures, third-party provider outages, power failures, natural disasters, labor disputes, acts of government, or other force majeure events.
18. Dispute Resolution, Arbitration, and Class Action Waiver
Disputes handled individually; no class actions.
To the fullest extent permitted by law, you and CrewMotive agree to resolve disputes through binding arbitration on an individual basis, rather than in court, except that either party may seek injunctive or equitable relief in court for misuse of intellectual property or unauthorized access.
No class actions. You and CrewMotive agree that any dispute will be brought in your individual capacity only and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
19. Governing Law
Ohio rules the room.
These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles, except where federal law applies.
20. Changes to These Terms
If we update them and you keep using the Services, you accept the update.
We may update these Terms from time to time. We will update the “Last updated” date at the top of this page. If you continue to use the Site or Services after the updated Terms are posted, you agree to the updated Terms.
21. Contact Us
Need help? We’re real humans (most days).
CrewMotive
Email: [email protected]
